Care, so it stays close.

Let it rest

Air your cashmere between wears and fold it gently. Resting the fibres helps the garment recover its shape.

Wash thoughtfully

Follow the care label supplied with your finished piece. Handwork and trims may need different care from an undecorated garment. Avoid wringing or stretching; reshape and dry flat when wet cleaning is permitted.

A natural part of wearing

Some surface pilling can appear where cashmere rubs against other fabrics. Remove it gently with a suitable cashmere comb, taking extra care around embroidery.

Store with care

Store clean, fully dry knitwear folded. Protect it from moths and avoid hanging heavy knits for long periods.

Care & Recraft enquiries

If your piece needs attention after wear, contact the studio with your order number and clear photos for advice. Please do not send it back until we have confirmed the next steps.

Some items may become eligible for Care & Recraft services in the future, subject to the service terms available at that time. Availability, work, pricing and shipping arrangements will be confirmed before any service is accepted.

For a defect, damage on arrival, an incorrect item or a departure from your approved design, please refer to our Return & Refund Policy.