AMORETU / returns

Returns &
refunds.

1. Return Window

You may request a return for eligible standard items within 60 days of delivery, based on the date the item is marked Delivered or signed for. If items in the same order arrive separately, each item has its own 60-day return window starting from its delivery date.

2. Standard Items

Standard, non-personalized items may be returned if they are unworn, unwashed, unaltered, in their original condition, and have their original tags attached. Please keep the original packaging as complete as possible. For returns unrelated to a product issue, you are responsible for return shipping. We do not charge a restocking fee.

3. Personalized & Custom Items

Personalized items are generally not eligible for returns or exchanges due to a change of mind, an incorrect size selection, a change in personal preference, or dissatisfaction with a result that matches the final approved design.

Personalization includes initials or text, embroidery motifs and colors, placement, hand-finished edging, other personalized decorative details, and special requests.

This restriction does not exclude defective items, damage on arrival, Amoretu production errors, incorrect items, or finished pieces that materially differ from your final approved design. Please contact us so we can address these issues.

4. How to Start a Return

Step 1 — Email service@amoretu.com with your order number, the item you wish to return, and the reason for your return. For damaged, defective, incorrect, or personalized-item issues, also include clear photos showing the issue.

Step 2 — We will review your request and provide return instructions, the correct return address, and a return authorization or reference if required.

Step 3 — Send the item back following our instructions.

Step 4 — After the returned item is received and inspected, we will process any eligible refund.

5. Return Shipping

For returns unrelated to a product issue, return shipping is your responsibility. For a verified defect, damage on arrival, an incorrect item, or an Amoretu personalization error, we will provide an appropriate resolution and any necessary return instructions. Please contact us before sending the item back.

6. Handcrafted Variations

Our products may include hand embroidery, crochet, beading, appliqué, hand-finished edging, and other handcrafted details. Minor differences in stitch placement, texture, shape, color distribution, or other handwork are not considered defects when they do not materially affect the overall appearance, function, or approved design.

Handcrafted variation does not excuse clear production errors or material deviations from your final approved design.

7. Sizing & Fit Guidance

Amoretu offers standard sizes and size customization. For standard-size items, our team may suggest a size using our size chart, measurements and fit preferences you provide, and any everyday or reference photos you voluntarily share.

Standard-size recommendations are guidance only, not a fit guarantee; you make the final selection. For size customization, confirm measurements and requirements with our team before production. Production follows the sizing specifications agreed by both parties. Please refer to our Privacy Policy for how we handle sizing photos, measurements, and related information.

8. Items That Cannot Be Returned

Ordinary returns are not available for personalized items described in Section 3, items clearly marked Final Sale before purchase, or standard items that do not meet the condition requirements in Section 2. These limitations do not remove any rights you may have under applicable law or our responsibility for the product issues described in Section 12.

9. Final Sale

Items explicitly marked Final Sale before purchase are not eligible for ordinary returns or exchanges. A promotional price or discount alone does not make an item Final Sale. Product issues remain subject to Section 12.

10. Refunds

After your returned item has been received and inspected, we will initiate an eligible refund within 3–5 business days. The time it takes for funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.

11. Orders Paid With Store Credit

Paying with Store Credit does not automatically make an item Final Sale. If a refund is approved, the portion paid with Store Credit will be returned as Store Credit, and the portion paid by credit card, PayPal, or another payment method will be refunded to that original payment method. The Store Credit portion will not be converted into a cash refund.

12. Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, is incorrect, contains an Amoretu personalization error, or materially differs from your final approved design, email service@amoretu.com with your order number, a description, and clear photos. We will review the issue and provide an appropriate resolution and return instructions where needed. This applies to standard, personalized, and Final Sale items. Nothing in this policy limits your statutory rights.

13. Care-Related Damage

Damage caused by improper washing or storage, misuse, accidents, unauthorized alteration, self-repair, or failure to follow care instructions is not a manufacturing defect. This does not exclude an unrelated manufacturing defect simply because an alteration or repair has occurred.

Some items may become eligible for Care & Recraft services in the future, subject to the service terms available at that time.

14. Important Return Notes

Please contact Amoretu before returning an item. Do not use the sender address on the original package unless our team specifically instructs you to do so. Sending a return to the wrong address may delay processing. Please do not include non-Amoretu items in your return.

Please enter accurate delivery details when ordering. If you notice an address error, contact service@amoretu.com as soon as possible. We cannot guarantee an address change once fulfillment has begun.