Shipping &
delivery.
1. Shipping at a Glance
PERSONALIZED & MADE-TO-ORDER PIECES
Production: approximately 7–15 calendar days, depending on complexity
U.S. shipping after dispatch: approximately 6–10 calendar days
Estimated total delivery time: approximately 13–25 calendar days
Complimentary standard shipping within the United States
2. Production Time
Personalized and made-to-order pieces typically require approximately 7–15 calendar days of production, depending on the complexity of the piece and personalization. This includes applicable embroidery, hand-finished edging, crochet, beading, appliqué, jacquard, and other detailing. If a complex special request is expected to take longer, we will contact you proactively.
Ready-to-ship items do not require this production period. Where available, their processing or dispatch time will be stated on the product page; not all items are held in ready-to-ship stock.
3. U.S. Shipping Time
After your piece is completed and dispatched, shipping to the United States takes approximately 6–10 calendar days. This transit estimate is separate from production time.
4. Estimated Total Delivery Time
For personalized and made-to-order pieces, estimated production of 7–15 calendar days plus U.S. shipping of 6–10 calendar days gives an estimated total of approximately 13–25 calendar days. Time needed to finalize personalization may affect the overall timeline.
All timeframes are estimates, not guaranteed arrival dates. Complexity, design confirmation, carriers, weather, holidays, flight schedules, and transport disruptions may affect timing. These estimates do not limit your rights under applicable law.
5. Shipping Cost
We offer complimentary standard shipping for U.S. orders. Free standard shipping currently applies only to the United States. Shipping availability and fees for other destinations must be confirmed before ordering.
6. Order Tracking
Once your order ships, we will send you a shipping confirmation email with the carrier, tracking number, and tracking link. You may also view your order status, fulfillment status, and tracking information through your My Amoretu account, where available.
7. Split Shipments
Items within the same order may occasionally ship separately due to different production timelines. If this happens, tracking information will be provided for each shipment. A split shipment does not by itself mean that an item is missing from your order.
8. Address Changes
Please provide an accurate recipient name, complete shipping address, and correct phone number. If you notice an error, contact service@amoretu.com as soon as possible. Once an order has entered production, fulfillment, or has shipped, we cannot guarantee that the shipping address can be changed. Additional shipping costs caused by incorrect address information you provide may be your responsibility.
9. Personalized Order Changes & Cancellations
Once production of a personalized or made-to-order piece has begun, changes or cancellation may no longer be possible. Please contact service@amoretu.com as soon as possible if you need to request a change or cancellation. Returns for personalized pieces are addressed in our Return & Refund Policy. This does not limit cancellation or refund rights that apply by law.
10. Shipping Restrictions
United States shipping is currently available. Please contact us before ordering if you need to confirm service to your particular address.
11. Taxes & Duties
Applicable taxes, if any, will be handled according to the destination and the checkout configuration in effect at the time of purchase.
12. Shipping Delays
Carrier delays, weather, holidays, flight schedules, or other circumstances outside our control may occasionally affect delivery times. Tracking updates may also take time to refresh. If your shipment appears significantly delayed, please contact us and we will assist with the carrier investigation where possible.
If we cannot dispatch within the applicable stated timeframe, we will notify you of the revised timing and provide any delay-consent, cancellation, and refund options required by applicable law.
13. Lost Packages
If tracking has not updated for an extended period or you suspect a package is lost, contact service@amoretu.com. We will assist in contacting the carrier, checking shipment status, and initiating an investigation where possible. The appropriate resolution will depend on the investigation findings and applicable rights; suspected loss does not automatically trigger a refund or replacement.
14. Delivered but Not Received
If tracking shows your package as delivered but you have not received it, please contact service@amoretu.com as soon as possible and no later than 7 days after the recorded delivery date. We will review the matter and assist with a carrier investigation before determining an appropriate resolution. This reporting window does not limit your statutory rights.
15. International Shipping
For shipping to countries or regions outside the United States, please contact us at service@amoretu.com to confirm availability, estimated delivery time, and applicable shipping fees before placing your order.
16. Contact Us
For delivery assistance, email service@amoretu.com with your order number, name, shipping address, tracking number (if available), and a description of the issue.
