Q:Are there special discounts for wholesale purchase?
Regularly there are promo activities for all our customers, and for these who buy in bulk Amoretu.com does offer special discounts. Your inquire through E-mail. firstname.lastname@example.org are appreciated for anytime.
Q:Any physical store?
To keep prices acceptable enough, only business online at this moment.
Q:All items in stock online? What if unavailable?
We will update status for products regularly and timely, items cannot be added to cart if it’s out of stock. However, when it comes to peak shopping season, status might not be updated in time. Our customer department will inform you to change replacement via Email.
Q:Why the color of received clothing is a little different from what I saw online?
As the camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand. However we will try our best to avoid the matter happens.
Q:How to make sure that my order is paid successfully?
Once payment for the order is finished successfully, a confirmed letter including your order information will sent to you.
Q:Why I still received the unpaid email from you after the payment was finished and confirmed letter was received?
If you placed several orders for the same products because of the payment problems, payment reminder for unpaid order would be sent. Please ignore, we will cancel the repeated unpaid order A.S.A.P. and sorry for the inconvenience.
Q:Why don’t I receive any confirmed emails or replies after placing order?
Please be sure your email address left to us are right. Then check your junk mailbox or spam filters. Sometimes it might be sent into your junk mailbox. For your convenience it would be better to leave your usual mail address so that you could receive all the info from us. In addition we sincerely recommend you to add us to your email address.
Q:How can I check my order’s status?
(1). Check your account center with the login information that we sent to you, order’s status will be updated there regularly.
(2) Contact us via Email email@example.com to know your order status. We highly encourage your to remember the order No. which could help us to check and answer your questions accordingly.
Q:How can I cancel my order?
Please contact us by Email firstname.lastname@example.org A.S.A.P. With order No. or other essential info and we are glad to help you for the cancel.
In addition as all orders will be processed within 48 hours. So please be sure to cancel it before the order has been dispatched. We can not cancel an order once it has entered the shipping process. They will be shipped and charged to your credit card. Therefore if you really want to cancel the order but too late, you can return the items in accordance with our return policy.
Q:What can I do if something went wrong with the order?
If you feel that something is wrong with the order, please do not hesitant to contact us via Email email@example.com.
Q:Do you ship worldwide?
We do offer ship worldwide. Any questions, feel free to contact us via firstname.lastname@example.org.
Q:How can i find out where my package is?
Generally your parcel information will be offered once the tracking number is available and you could track your parcel schedule. You could also contact us for details about your parcel info.
Q:How long can i receive my items?
Normally your order will be arranged within 48 hours and you could learn the delivery time from Shopping & Delivery.
Q:Why the tracking number can’t work when I try to check the order status?
Due to the peak shipping time, delivery company may delay update the tracking information. Please tracking the parcel in 48 hours, if you still does not work, feel free to contact us via email@example.com.
Q:Will I be charged extra fees when sign for the parcel?
As customs policies and import duties vary widely from country to country, we can not tell you whether there will be extra fees charged and what the cost would be. Be assure that you will not be charged for most of the countries. Feel free to contact us if you have any doubt. Thanks for your understanding.
Q:What should I do if my parcel seemed to be missing?
It only happens quite rarely. After you got tracking number, please track the items in 48 hours online frequently to avoid troubles caused unconsciously in the delivery process. Email us directly for the lost parcel and we will try our best to check it for you. A new shipment or refund will be arranged after we are convinced that the items were lost indeed. Unfortunately you should be responsible for all the loss if the lost issue is due to incorrect information from you.
Q:Is the packaging discreet?
Amoretu does understand that privacy is important to you. So to ensure your privacy we use the utmost discretion in packaging your order for shipment. All orders are sent with the description of “gift”. Products are mailed in plain Mail Order Courier bags or a plain box (depending on the nature and/or the size of your items)
Q:What payment methods can I use online?
Usually, we accept Visa, MasterCard credit card and also offer PayPal as our secure payment method. If you would like to pay by other way, please contact us by firstname.lastname@example.org first.
Q:What should I do if the payment failed even tried several times?
Please make sure you have input right information that required first. If you still failed please contact us for help.
Q:What if I have been refunded an incorrect amount?
We apologize for mistakes on your refund. Please contact us and we will process it immediately. But please take the The Bank Processing Fees into consideration first, if you paid by Credit Card.
Q:How long can I receive my refund?
Refund will be processed once return parcel received, you may call PayPal or credit card issuing Bank for further verification.
For Paypal, you can check your account once you receive the confirmation email from Paypal. For credit card, refund time may vary for different issuing banks’ policies (usually 15-30 working days).
Q:What if I received wrong or faulty item?
If wrong or faulty items have been fully checked once received, please let us know straight away through contact us. Please include as many details as possible about the order and problems with the items, photos if offered are the best and we will find a decent way to solve this for you.
Q:How can I return and exchange the products?
You can return products within 60 days of receipt for a refund or exchange for something that is just right for you, please contact us for the exactly return address. Please note that all items returned must be in their original packaging with all labels and tags still attached.
Please enclose the ORDER NUMBER and your name; and other related product information in the package for us to process your problem once we receive your parcel. Please email us the tracking information of your returning parcel after it got delivered.
Q:Do I need register before purchase?
No, you don’t need to register to order online, we will email you the random account information for easy order tracking after your order being finished.
Q:What if I've forgotten my login details?
Don’t worry. Just click the ’Forgot your password?’ link on the log in page and enter the email address you registered with. We’ll then email you with further information.
Q:How do I change my personal details?
You can change your personal details by logging into your account and selecting ’address book’.